Support Renewal Pricing
ZF Support Service entitles the customer to Support Features via email
to The ZeroFault Group, LLC (TZG) support personnel for the ZeroFault
product (ZF) during normal business hours for
of the contract (usually, 12 month minimum).
Support does not modify the purchased License Agreement
or provide assistance for using ZF on Java.
installation of the product.
license key and license manager issues.
help moving the ZF license to a different machine, consistent with the License
Agreement (limits may apply).
proper usage of ZF and control of its features and options.
access to updates for your installed selection of ZF.
case submission regarding unanticipated or unfavorable behavior of ZF, within the
design limitations of the product. Resolution of cases is at the sole interpretation of TZG.
interpretation of the ZF documentation.
access to the ZF historical knowledge base (via ZFSupport persons).
ZF beta programs are only made available to Support Customers.